Toekomstige Situatie Flow Designer

Ontwerp de ideale end-to-end straight-through processing flow

86%

STP Percentage

6

Automatische Stappen

1

Handmatig

7

Totaal Stappen

Customer submits interest

customercustomer action

Auto-enrichment & scoring

AI enriches lead with company data, scores fit

systemai assist

Instant acknowledgment

systemnotificationSLA: < 1 min

Auto-route to right sales rep

systemworkflow

AI prepares meeting brief

aiai assist

Sales reviews & schedules

saleshuman taskSLA: < 2 hours

Calendar invite + prep sent

systemnotification
Straight-through
Vereist mens

Atlas remains core operational system

Atlas cannot be replaced short-term and serves as the operational backbone

legacyhigh

Customer history must be in HubSpot

All customer-facing interaction history must be accessible in HubSpot CRM

technicalhigh

Contract requires compliance checks

Contract creation requires regulatory/compliance review that cannot be fully automated

compliancehigh

Dealer updates are external

Delivery timelines depend on external dealer/OEM partners with limited digital integration

externalmedium

Not all customers can self-serve

Fleet managers and complex corporate deals need personal guidance

organizationalmedium

Some approvals need humans

Pricing exceptions, large fleet deals and special conditions require manual approval

compliancemedium

Legacy integrations partial in phase 1

Full API integration with Atlas will take time — phase 1 may use partial sync

technicalhigh

Ontwerp Resultaten

STP Percentage86%
Handmatig1 steps
Klant Wachttijd0
Menselijke Waarde1